Engagement Manager
This role oversees the full lifecycle of technical implementations and ongoing customer partnerships for enterprise AI platforms, managing multiple concurrent engagements while serving as the primary point of contact for strategic accounts. Engagement Managers distinguish themselves through their ability to balance project management rigor with trusted advisor relationships, embedding themselves within customer teams to drive adoption of AI capabilities—whether for data platforms, revenue intelligence systems, or enterprise search solutions. They typically sit within Professional Services organizations alongside Solution Architects and AI Engineers, operating at the intersection of delivery execution, customer success, and account growth.
Skills
What companies are looking for in this role.
Managing customer relationships across multiple stakeholder levels from executive to end user
Leading complex enterprise implementations and projects to successful delivery
Building and executing customer success plans with measurable KPIs and adoption tracking
Translating technical and business outcomes into clear communication for diverse audiences
Identifying and driving expansion opportunities and upsell within existing customer accounts
Leading cross-functional delivery teams including solutions architects, engineers, and support staff
Scoping and managing technical requirements and system integrations for enterprise deployments
Designing and implementing scalable operational processes and playbooks for customer delivery
Monitoring customer sentiment and taking proactive corrective actions to ensure satisfaction
Assessing customer technical environments and identifying risks or implementation gaps
Implementing artificial intelligence-powered workflows and agentic solutions for customers
Architecting and managing complex use case portfolios across customer accounts
Guiding customers through adoption and value realization of AI-driven decision-making platforms
Building and managing partner ecosystems and third-party integration success
Establishing governance models and quality gates for partner-led implementations
Driving adoption of design-to-code workflows and modern development practices
Communicating effectively across technical and non-technical stakeholders with strong verbal and written skills
Building trust-based relationships and serving as a reliable strategic advisor to customers
Collaborating across functional teams including sales, product, engineering, and support
Navigating complex and ambiguous situations with structured problem-solving approaches
Managing stakeholder expectations and navigating executive-level customer relationships
Operating with high autonomy and ownership mentality in fast-moving environments
Demonstrating proactive, entrepreneurial mindset with willingness to go extra mile for customer success
Using data and analytics to drive decision-making and track delivery margin and ROI
Coaching and mentoring junior team members to develop their capabilities
Preparing and delivering technical workshops and enablement programs to customers
Technology
The tools and technologies that define this role.
Open Jobs
54 open Engagement Manager jobs across 22 companies.
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