Engagement Manager
This role oversees the full lifecycle of technical implementations and ongoing customer partnerships for enterprise AI platforms, managing multiple concurrent engagements while serving as the primary point of contact for strategic accounts. Engagement Managers distinguish themselves through their ability to balance project management rigor with trusted advisor relationships, embedding themselves within customer teams to drive adoption of AI capabilities—whether for data platforms, revenue intelligence systems, or enterprise search solutions. They typically sit within Professional Services organizations alongside Solution Architects and AI Engineers, operating at the intersection of delivery execution, customer success, and account growth.
Skills
What companies are looking for in this role.
Serving as primary point of contact and managing customer relationships with enterprise clients
Managing full engagement lifecycle from statement of work through project closeout
Coordinating multiple concurrent technical projects and engagements simultaneously
Managing scope, budget, timeline, and resource allocation across complex initiatives
Cross-functional coordination with solution architects, engineers, sales, and support teams
Identifying and mitigating risks and issues with proactive resolution strategies
Translating business requirements into well-scoped technical projects and statements of work
Defining and prioritizing use cases aligned with customer business objectives
Developing commercial models and leveraging partner investment vehicles for customer solutions
Building and managing relationships with system integrators and delivery partners
Identifying and pursuing upsell and cross-sell opportunities with existing customers
Developing AI and machine learning use cases and translating them into business outcomes
Partnering with data science and engineering teams to shape and deliver AI solutions
Designing and executing AI-driven content transformation strategies for enterprise clients
Delivering status updates, managing expectations, and negotiating scope changes with stakeholders
Leading discovery workshops and requirements-gathering sessions with senior business leaders
Building trust and advocacy through executive communication and relationship management
Articulating business value and return on investment to customers and stakeholders
Monitoring customer sentiment and taking corrective actions to ensure satisfaction
Managing team performance, mentoring consultants, and fostering professional growth
Technology
The tools and technologies that define this role.
Open Jobs
67 open Engagement Manager jobs across 20 companies.
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