Customer Enablement & Education Specialist

Designing and delivering comprehensive onboarding programs for new users and customers

Facilitating live virtual and in-person training sessions and workshops

Creating engaging training content including videos, guides, presentations, and e-learning modules

Developing deep product expertise and serving as a subject matter expert

Collaborating cross-functionally with product, sales, customer success, and implementation teams

Assessing customer needs and recommending tailored learning paths and enablement strategies

Translating complex product features into intuitive, real-world workflows and use cases

Measuring training effectiveness and program impact through data-driven metrics and reporting

Managing customer adoption journeys and driving product expansion through enablement

Building scalable enablement playbooks and best practices based on customer patterns

Designing AI-native and programmatic learning experiences that scale impact

Aggregating customer feedback to inform product development and feature prioritization

Leveraging automation and intelligent tooling to deliver learning at scale

Creating customer advisory experiences that blend education with strategic consultation

Communicating technical concepts clearly to diverse audiences with varying expertise levels

Building trusted relationships and partnerships with customers and internal stakeholders

Adapting training delivery based on customer feedback and learning outcomes

Identifying customer pain points and advocating for improvements through feedback loops

Managing diverse portfolios of customer accounts and enablement engagements

Building and leading high-performing enablement teams with coaching and mentorship