Data Center IT Technician
This role involves hands-on troubleshooting and maintenance of high-performance GPU infrastructure and server hardware in AI-scale data centers. Technicians diagnose and resolve complex hardware incidents, manage fiber and network connectivity, and ensure continuous uptime of critical systems supporting large-scale AI model training and inference workloads. They work in shift-based operations within distributed data center teams, collaborating with L3 engineers and infrastructure specialists to optimize system reliability and reduce mean time to repair—directly impacting the performance of AI clusters that power customer applications.
Skills
What companies are looking for in this role.
Troubleshooting and resolving hardware issues with servers and high-performance computing equipment
Diagnosing and resolving GPU cluster and accelerator-related infrastructure problems
Performing advanced-level hardware diagnostics and root cause analysis
Installing, upgrading, and decommissioning data center IT hardware
Monitoring and maintaining IT infrastructure systems for optimal performance and uptime
Operating command-line interfaces and performing system-level diagnostics
Responding to and resolving data center operations tickets in a timely manner
Managing and maintaining fiber optic and network cable connectivity
Racking, stacking, and physically installing network equipment during data center buildout
Processing and managing hardware returns, warranties, and Return Merchandise Authorizations
Performing basic network troubleshooting and support tasks
Managing equipment monitoring, analyzing operational data, and presenting findings
Responding to on-call rotations and handling emergency data center incidents
Detecting recurring patterns across multiple data center sites and converting findings into durable solutions
Leading root cause analysis investigations into complex hardware, firmware, and software interactions
Coordinating with original design manufacturers and R&D teams to drive permanent infrastructure fixes
Supporting validation and orchestration of firmware updates including risk assessment and rollback planning
Collaborating with L3 technicians and infrastructure engineers to optimize diagnostics and reduce resolution times
Creating and maintaining documentation of tasks, procedures, and operational standards
Proactively identifying and implementing improvements to support processes and training materials
Communicating technical findings and knowledge clearly to team members and stakeholders
Managing technical workstreams and infrastructure changes across multiple data center locations
Technology
The tools and technologies that define this role.
Open Jobs
26 open Data Center IT Technician jobs across 7 companies.
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