Head of IT & Internal Tools

<div class="content-intro"><p><strong>At Inflection AI, our public benefit mission is to harness the power of AI to improve human well-being and productivity.</strong></p> <p>The next era of AI will be defined by agents we trust to act on our behalf.&nbsp;</p> <p>We’re pioneering this future with human-centered AI models that unite emotional intelligence (EQ) and raw intelligence (IQ)—transforming interactions from transactional to relational, to create enduring value for individuals and enterprises alike.</p> <p>Our work comes to life in two ways today:</p> <p><a href="https://pi.ai" target="_blank">Pi, your personal AI</a>, designed to be a kind and supportive companion that elevates everyday life with practical assistance and perspectives.</p> <p><a href="https://developers.inflection.ai" target="_blank">Platform</a> — large-language models (LLMs) and APIs that enable builders, agents, and enterprises to bring Pi-class emotional intelligence into experiences where empathy and human understanding matter most.</p> <p>We are building toward a future of AI agents that earn trust, deepen understanding, and create aligned, long-term value for all.</p></div><h2><strong>About the Role</strong></h2> <p>As the Head of IT &amp; Internal Tools, you will design and operate the secure, high-integrity infrastructure that will power the Inflection workplace through our next phase of global growth and scale. This is a deeply technical leadership role for a builder who leads through execution—engineering robust systems, automating complex workflows, and serving as "Customer Zero" for our frontier AI technology. Reporting to the COO, you will turn internal infrastructure into a strategic advantage that safeguards our organizational integrity. By creating an intelligent, frictionless employee experience, you will amplify productivity and set the gold standard for operational excellence in an AI-first world.</p> <p><strong>What You’ll Do</strong></p> <ul> <li>Own and evolve a secure-by-design, end-to-end IT infrastructure for a dynamic, distributed workforce, spanning zero-trust identity management and high-performance productivity systems.</li> <li>Develop an internal tools platform that leverages Inflection’s products and agentic technology to automate workflows and replace third-party SaaS offerings to boost productivity, eliminate manual friction, and minimize external dependencies.</li> <li>Manage the full lifecycle of employee equipment and core IT operations, including laptop provisioning, software updates, and the implementation of an automated helpdesk function.</li> <li>Orchestrate data and workflow integrations across enterprise systems (HRIS, ATS, CRM) to ensure information flows reliably with minimal manual work.</li> <li>Partner closely with Security and Legal to design and enforce identity-centric access controls and data protections, ensuring organizational integrity and compliance with security and regulatory requirements.</li> <li>Recruit and develop a lean, high-leverage team while establishing the technical standards and runbooks necessary for our next phase of global growth.</li> </ul> <p><strong>What We’re Looking For</strong></p> <ul> <li>Extensive professional experience across IT or Engineering, with a track record of leadership in high-growth environments where technical ownership is the standard.</li> <li>Pragmatic architectural judgment with the ability to balance speed and scalability with the rigorous security needs of a frontier AI company.</li> <li>Demonstrated ability to tackle a broad range of technical challenges, moving seamlessly from high-level strategy to direct system configuration, solution engineering, and workflow automation.</li> <li>Excellent stakeholder management skills, capable of translating complex organizational needs into elegant technical solutions.</li> <li>Experience building and leading inclusive, high-performing technical teams, with a focus on mentoring engineers and setting a high bar for operational quality.</li> <li>High EQ and a service-oriented mindset; a pragmatic approach to risk management that ensures robust security while removing unnecessary friction for a high-velocity team.</li> <li>Have a bachelor’s degree or equivalent in a related field to the offered position requirements.</li> </ul> <p><em>At Inflection, we value diversity of thought and experience. Even if you don’t meet every single requirement listed above, we encourage you to apply if you are passionate about AI and building world-class internal systems.</em></p> <h2><strong>Employee Pay Disclosures</strong></h2> <p>At Inflection AI, we aim to attract and retain the best employees and compensate them in a way that appropriately and fairly values their individual contributions to the company. For this role, Inflection AI estimates a starting annual base salary to fall within the range of <strong>$</strong><strong>320,000 </strong><strong>to $4</strong><strong>00,000</strong>, depending on a candidate’s qualifications and level of experience. This role also includes a meaningful equity component, allowing employees to share in the long-term success of the company.<br><br><br></p> <h3><strong>Benefits</strong></h3> <p>Inflection AI values and supports our team’s mental and physical health. We are focused on building a positive, safe, inclusive and inspiring place to work. Our benefits include:&nbsp;</p> <ul> <li>Diverse medical, dental and vision options&nbsp;</li> <li>401k matching program&nbsp;</li> <li>Unlimited paid time off&nbsp;</li> <li>Parental leave and flexibility for all parents and caregivers</li> <li>Support of country-specific visa needs for international employees living in the Bay Area</li> </ul>